Golden State Myco

Returns: We stand by our product, and guarantee results!

For refund requests they must be made within 7 days of delivery. All refund requests may be required to return items before a refund is honored. All return requests require tracked shipping to ensure items are returned to the seller. For dish refunds, orders must be sealed in the original shrink wrap packaging. This packaging is see through allowing buyers to check the product prior to use. For broken dishes, the buyer must include an image showing the broken dish(es) with the original packaging, a dated note in the image. To qualify for a refund for grain, the buyer must contact the seller within 7 days of receiving their products. If an injection port has been included, the buyer will be requested to provide an image of the unused injection port with a handwritten date included in the image. For bags not including an injection port, dated images of the bag will be requested. For substrate refunds, the buyer must show a defect with the bag or picture of visible contamination before opening. If the buyer uses any of their products in any way after receiving it, this voids the warranty and disqualifies the buyer for any opportunity of a refund. Any physical defects in products need to be reported within 3 days of delivery. Defects include breaking, crushing, ripping, tearing, punctures, or cuts that incurred during shipping. Missing or miss delivered packages are to be handled by the delivery service. If a product is damaged during delivery the seller will assist in amending the situation. This includes providing images and descriptions of damages. All refunds or returns are handled on a case by case basis. This includes but is not limited to issues listed above and below. A buyer’s inability to read product descriptions does not qualify for a refund. Neither does a buyer’s inability to properly use products. Order cancelations must be requested within 48 hours of purchase. All requests for refunds may require return of materials to receive a refund. Inability or denial to return items may result in a reduced refund or no refund being given. We do not accept refunds based on appearance of materials or disagreement in material preparation. Refund requests based on appearance will not be honored unless the appearance indicates growth of mold or bacteria, which will need to be shown with photos. Refund requests for mold, bacteria, or other growth must be for unused materials. *Please note we currently do not ship outside the United States.